Live your life your way, with Philips Lifeline
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Fast, affordable and reliable help at the push of a button, wherever and whenever you need it
Reliable Access
Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. The Lifeline service can be used in any emergency. From a fire, medical emergency, or if you are simply locked out of your house.
Innovative
AutoAlert smart sensors detect a fall and instantly alert the Philips Response Center, even if you’re unable to1. Our Lifeline mobile solutions locate you quickly, wherever you are, using up to 6 locating technologies including GPS and Wi-Fi3.
Personalized for You
You remain in control of your life, and you choose how you or your parents are helped – by a neighbor, a loved one, a caregiver, or emergency services. You can set up a Care Plan with us when you sign up for any of the Philips Lifeline systems.
Tested & Trusted
Philips Lifeline is the #1 medical alert service in the U.S. supported by over 1,500 positive customer reviews and a 4.6/5 rating. Our solutions are rigorously tested, registered with the FDA and recommended by over 200,000 healthcare professionals.
About the number 1 medical alert service in the U.S.
You create your own response plan. Every situation is different and doesn't always require the fire department and ambulances showing up on your doorstep.
We will work with you to create a response protocol that will meet your needs. We will dispatch a neighbor, family member or emergency services based on each unique situation.
What our customers say about us
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![I am a believer]()
I am a believer
I am a believer! In reaching for my cane next to my bed, I fell out knocking the night table to the floor and pinning my leg. Lifeline heard my fall through the receiver, and they called me! Two policemen plus my son were here within 15 minutes.
- Carolyn H.
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![Lifeline saved my life]()
Lifeline saved my life
I was taking out my trash when I lost my balance and fell. I tried to push the button but couldn’t do it. I didn’t realize that when I fell it went off. In a very short time I heard a siren. It was the paramedics, and my son had been called and was on the phone. I was taken to the hospital and was told I had a broken hip. Lifeline saved my life!
- Gerry O.
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![Helping you care better]()
Helping you care better
More than half of frail and elderly patients are discharged without any long-term monitoring, leaving them cut off from their care while at home. Staying connected with these patients in between check-ups can help keep them healthy and help prevent events that could send them back to the hospital, which is our ultimate goal in patient care.
- Michael Hamaker, President - WellSpan VNA Home Care
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Selecting a medical alert system is not always a simple choice. We understand that sometimes a conversation with other family members is needed to help ensure the right system is purchased. Click to download a copy of our free brochure to help make the best decision for you and your family.
Contact Customer Support
As a Philips Lifeline customer, we understand you may have questions about your product, your bill, or the service. Here is a list of commonly asked questions that you may want to look at.
Technical Support - Quick Help
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Service Support - Quick Help
If you need customer support to provide you with helpful information regarding your Lifeline service, please select from the options below: