Live your life your way, with Philips Lifeline

View Products

Fast, affordable and reliable help at the push of a button, wherever and whenever you need it

Reliable Access

Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. The Lifeline service can be used in any emergency. From a fire, medical emergency, or if you are simply locked out of your house.


AutoAlert smart sensors detect a fall and instantly alert the Philips Response Center, even if you’re unable to1. Our Lifeline mobile solutions locate you quickly, wherever you are, using up to 6 locating technologies including GPS and Wi-Fi3.

Personalized for You

You remain in control of your life, and you choose how you or your parents are helped – by a neighbor, a loved one, a caregiver, or emergency services. You can set up a Care Plan with us when you sign up for any of the Philips Lifeline systems.

Tested & Trusted

Philips Lifeline is the #1 medical alert service in the U.S. supported by over 1,500 positive customer reviews and a 4.6/5 rating. Our solutions are rigorously tested, registered with the FDA and recommended by over 200,000 healthcare professionals.


About the number 1 medical alert service in the U.S.

You create your own response plan. Every situation is different and doesn't always require the fire department and ambulances showing up on your doorstep. 

We will work with you to create a response protocol that will meet your needs. We will dispatch a neighbor, family member or emergency services based on each unique situation.

Our Products

Wherever you go and whatever you do, Philips Lifeline has got you covered

Learn more about Philips Lifeline Medical Alert Systems

Selecting a medical alert system is not always a simple choice. We understand that sometimes a conversation with other family members is needed to help ensure the right system is purchased. Click to download a copy of our free brochure to help make the best decision for you and your family.

View Brochure

Contact Customer Support

As a Philips Lifeline customer, we understand you may have questions about your product, your bill, or the service. Here is a list of commonly asked questions that you may want to look at.

Technical Support - Quick Help

To find setup, operation, and troubleshooting support for your product, please select from one of the product options below:



Medication Dispensing System

Lifeline Response App


Service Support - Quick Help

If you need customer support to provide you with helpful information regarding your Lifeline service, please select from the options below:

Billing Support

Service Support

Shipping & Returns