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Philips Lifeline - Past & Present

Our History

The story for medical alert systems begins with Lifeline.

Lifeline was the first to provide a personal alert service in North America and has remained the number-one provider with the largest subscriber base to this day4.

How it began

In 1972, gerontologist Andrew Dibner, Ph.D., wondered, "What would an elderly person do if he or she were alone and needed help?" They’d call for someone, of course. But how?

Dr. Dibner envisioned a personal emergency response system and began developing the technology. Two years later, the concept became a reality, when he and his sociologist wife, Susan, established Lifeline Systems, Inc.

Dedicated to finding solutions that support the independence of older adults, the Dibners began selling Lifeline Systems. By the late 1970s, they expanded their business to hospitals and other healthcare organizations in the U.S. and Canada.

Lifeline was founded in 1974 and went public in 1983, enabling it to fund further technology and service innovation. Advancements included waterproof personal alert buttons that could be worn in the shower or bath— one of the most likely places for a fall. Response Center operations were centralized to provide world-class services for everyone using Lifeline.

In 2006, Philips acquired Lifeline, making it possible for Lifeline to continue to grow its U.S. market-leading service through Philips’ worldwide presence, technology, and innovation capabilities. The acquisition also expanded Philips’ presence in the global home healthcare market. 

In 2010, AutoAlert automatic fall detection technology was introduced. If there’s no verbal response after a fall is detected, the response center will summon emergency medical services.

Looking Ahead

In July of 2021, Connect America, a nationally recognized leading innovator in connected health solutions, acquired Lifeline, with Philips maintaining an equity stake in the company. Together, Connect America and Lifeline offer an enhanced personal emergency response system portfolio. The acquisition enables the combined business to better execute on the shared mission of saving lives and ensuring subscribers enjoy the benefits of living in a connected world.  

Continuous Innovation

Our commitment to iteration and innovation has led to even more technological advancements.

Wearable Options

Lifeline personal alert pendants and wristbands are lighter and more comfortable to wear.

Connectivity options

HomeSafe and On the Go systems use the latest cellular technology to empower you or your loved one to call for help from any place in and around the house or away from home.3

Fall detection

Lifeline's automatic fall detection, available with both our in-home and mobile systems, provides another layer of confidence and protection for you or your loved one.2

Our Products

Wherever you go and whatever you do, Lifeline has got you covered

At home

View HomeSafe options

Our HomeSafe systems are perfect for people who spend most of their time at home. 

Features include:

• Fall detection technology1

• Waterproof help button6

• Landline and cellular connections

• Pendants and wristbands
(wristband available with HomeSafe Standard)

On the go

GoSafe Systems | Philips Lifeline Medical Alert Systems

View mobile option

Our On the Go mobile solution is perfect for more active adults.

Features include:

• Fall detection technology1

• Advanced GPS locator technology

• Landline and cellular connections

• Waterproof help button6

Why more people choose Lifeline

By continuously updating and improving our solutions, we’ve remained the top personal alert service. Click to download Lifeline's Medical Alert System brochure.

View Brochure