Our story

America's #1 Medical Alert Service - Since 1974

At Lifeline, we’re committed to improving quality of life for seniors and their families. Our medical alert systems give seniors the always-on support they need to live healthy, independent lives.

New from Philips Lifeline: We are committed to helping everyone age well. In support of this mission, we are announcing the AgingWell Hub, a new initiative to explore technology, services & solutions for successfully aging well, in collaboration with leaders like Georgetown’s Global Social Enterprise Initiative, MIT AgeLab & MedStar Health. Read the full press release here.


In 1974, a noted psychologist and gerontologist named Dr. Andrew S. Dibner founded Lifeline Systems. It answered a question he had often wondered: “What would an elderly person do if he or she were alone and needed help?”


In its early years, Lifeline Systems was sold primarily through hospitals and other healthcare facilities as a community service. As the company grew and technology advanced, it began selling its services directly to individuals and healthcare professionals. Innovation continued to be a cornerstone of its mission to deliver first-in-class solutions to its subscribers.


In 2006, Philips acquired Lifeline Systems, changing the name to Philips Lifeline, and adding it to its already diverse suite of home healthcare solutions.


Today, Philips Lifeline remains the #1 medical alert service in the United States, having served over 7 million subscribers, and continues to lead the industry in providing meaningful innovations like AutoAlert fall detection technology. Through helping individuals and families lead more comfortable, confident lives, the company’s original mission carries on.


Philips Lifeline is headquartered at 111 Lawrence Street in Framingham, Massachusetts.


About Phillips  

Philips N.V. (NYSE: PHG, AEX: PHIA) is a diversified health and well-being company focused on improving people’s lives through meaningful innovation in the areas of healthcare, consumer lifestyle, and lighting.


Headquartered in the Netherlands, Philips has approximately 118,000 employees and provides sales and services in more than 100 countries. The company is a leader in cardiac care, acute care, home healthcare, energy-efficient lighting solutions, and new lighting applications, as well as personal care, domestic appliances, and oral healthcare.