Why You Should Rely on Philips Lifeline

America's #1 Medical Alert Service Since 1974

As part of Philips Healthcare, the commitment to innovative, quality care is in everything we do here at Lifeline. Whether it’s state-of-the-art lab equipment for hospitals or advanced consumer products for patients, Philips is dedicated to improving quality of life for individuals and families everywhere.

Our suite of aging-in-place solutions supports independent living and helping older Americans make the transition from hospital to home. As the leader in medical alert systems in the United States for over 40 years, we combine a steadfast commitment to innovating with a variety of services for your lifestyle and outstanding customer service.

Our mission

Our mission is to transform the aging experience, making it better for older adults, caregivers and clinicians around the world by:

  • Delivering personalized services that provide quick, stellar support 24/7/365
  • Keeping customers as healthy as they can be through continual innovation
  • Enabling caregivers and healthcare providers with access to the information needed for better outcomes

We work to create solutions so seniors can live independently with grace and dignity in the place they call home.

Innovative technology

Philips Lifeline developed the first personal medical alert system in 1974, and we have been evolving the technology ever since. Our commitment to innovation has led to today’s light, comfortable, waterproof help buttons, quick system setup, and our AutoAlert automatic fall detection with 95 percent reliability.

Recent advances include medical alert systems with GPS-based technology that helps our Call Center locate you, as well as the ability to connect to Lifeline from anywhere on the AT&T network and at millions of Wi-Fi® hotspots.

The latest solution from Philips Lifeline, CareSage pairs our medical alert system with a wealth of aging and health data to improve patient care, giving healthcare professionals insights so they can intervene before problems occur.

Flexible services to meet your needs          

Our health and safety services give older adults a choice of options to help them live safer, healthier and more connected lives, whether at home or on the go. And pay-by-the-month plans with no penalty for cancelling provide maximum flexibility.

GoSafe Our most advanced medical alert service, provides access to help both at home and on the go and includes an AutoAlert pendant that contacts Lifeline automatically when it detects a fall.1

HomeSafe A medical alert service that provides peace of mind when you are in or around your home. Available with AutoAlert fall detection technology, which is designed to sense when you fall and contact us even if you can’t or don’t push your button.

Medication Dispensing ServiceThis pill-dispensing machine is loaded with single-dose cups of medication, and we program it to sound a reminder and dispense the medication at the chosen times.

Quick, caring customer service

Extensively trained, caring Lifeline personal response associates are available when you need help – no matter what time of day or night – and they answer the call within an average of 22 seconds. They will contact a friend, neighbor or family member, or emergency services, depending on your situation, and will then make sure someone has come to assist you. Lifeline response associates receive ongoing coaching and training to ensure you receive the highest quality service.

The Philips legacy

Philips is a diversified technology company, with our healthcare business making up 42 percent of our global sales revenue. With a century of history, more than 450 innovative healthcare products and services, and over 37,000 employees in 100 countries, we are committed to helping you create meaningful moments of care, whether in the living room or the hospital room.