Medical Alert Systems
Medical Alert Systems

Philips Blue Willow

CarePoint Essential

Cloud-Based Senior Living Resident Safety and
Community Management System

Providing a revolutionary new level of resident care

By leveraging advanced technology, CarePoint Essential (formerly Philips Cares for Senior Living) gives senior living operators enhanced visibility into their communities and a sophisticated set of tools to help increase staff efficiency, mitigate risk and deliver better overall resident care.

Philips Cares for Senior Living

How is CarePoint Essential different?

Traditional, on-premise e-call systems were never built to address today’s evolving community needs for better workflows, reporting and resource allocation. Essential was developed with this in mind. Built on the cloud, it’s a modern upgrade to your classic emergency call system designed to accept and integrate a variety of resident safety hardware, old and new, with data from both integrating into a seamless experience with powerful features that can help you provide better overall resident care.


Breathe new life into your traditional resident safety system

PCSL  Remote access

PCSL  Enhanced locating

PCSL  Alert failover

PCSL  Reporting automation

PCSL  Automatic fall detection1

PCSL  Secure data backups

The benefits of a cloud-based resident safety system

A cloud-based system allows for ease in aggregation, distribution and analysis to provide operators more streamlined insights into a community’s operation and staffing efficiencies.

  • Community information is accessible from anywhere with an internet connection at any time
  • Cloud data back-up prevents data loss in case of hardware failures
  • Resident data is secured in the cloud using encryption and APIs
  • On-demand software updates provide the most up-to-date technology as well as many third-party services, features and IOT devices

CarePoint Essential Hardware Products

Wearable Devices

Fall Detection Pendant1

The Fall Detection Pendant by Inovonics automatically sends an alert to the CarePoint Essential system if a resident fall is detected. The lightweight, waterproof pendant can be assigned to residents, enabling them to signal for help from any location on campus that is covered by the system.

Fixed Alert Devices

Pull Cord

Pull cords are a vital part of the CarePoint Essential resident safety system. The pull cord is an ideal wireless solution for bathrooms, bedrooms, or any place where residents may need to alert staff – with a simple pull of the cord.

Outdoor Help Button

Outdoor Help Buttons are fixed help devices rated for use outdoor, which allows your community to cover walking paths and exterior community areas.

Help Button with Call Acknowledge

Most often used in common areas, the Help Button with Acknowledge allows the resident to press anywhere on the button for alert activation. The acknowledge button makes it simple to record when staff responds to a call.

Doorbell Annunciator

A doorbell annunciator can be used to notify staff members that someone is at the door. This can be especially useful for entrances that are locked, but not staffed at all times.

Smoke Detector

The wireless smoke detector features an onboard sounder, a smoke sensor, an LED indicator, and local test capability to allow for total visibility of its functionality. It is self-monitoring, alerting the community when sensor maintenance is needed, or batteries are low, and automatically supervising the radio link.

Check-In Devices

Activity Sensor

The Activity Sensor is designed for senior living environments that require daily activity notification. It’s fixed to a wall in the resident’s room and picks up a resident’s movement in the morning, and sends a signal to the CarePoint Essential system to provide a check-in for the day.

Check-in Button

The Check-in Button is fixed to a wall in the resident’s room. When a resident presses the check-in button, this active wireless device signals the central monitoring station – enabling reporting for residents who have – and haven’t yet – checked in.

Supported Network Devices


The EN5040-20T high power repeater with transformer decodes and re-transmits signals from Inovonics transmitters, acting as a range extender for any Inovonics transmission that it hears.

IP Gateway

The Inovonics EN4080 IP Gateway is the connection between the CarePoint Essential network of repeaters and the CarePoint Cloud.

Failover Alert Redundancy Hardware (Optional)

Central Alarm Receiver (CAR)

The CAR plays a critical role in the CarePoint Essential failover alert redundancy system, in the unlikely event of an internet outage.

BlueHub Gateway

The BlueHub Gateway provides an access point to the CarePoint Essential resident safety system. In the event of a network outage, this allows caregivers to receive alerts through the backup paging system.


Pagers can be configured to alarm with different audible notifications or set to vibrate to provide an unobtrusive alert notification. Alerts are easily seen on the LCD display, which displays four  lines of text, including alert information and any special notes which may be critical when providing care to residents.

Paging Transmitter

Paging transmitters send alerts to pagers to quickly dispatch messages to staff. Communities can customize the number of devices receiving alarms and create groups allowing messages to be directed to the appropriate team members across the community.

Lifeline 24/7 customer service

To ensure the best customer experience from start to finish, a dedicated project coordinator will facilitate the installation of your resident safety system to ensure your community’s needs are addressed. After installation, Lifeline’s team of expert technical support associates are available 24-hours a day, 7-days a week to answer your questions.

Customized service and support packages are also available to provide access to training to support staff turnover, routine system health checks and a dedicated service coordinator to assist the community as needs arise.

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1 CarePoint Essential resident safety system technology does not detect 100% of falls. If able, users should always push their button when they need help.