CarePoint
Philips CarePoint resident safety system

Data-driven, enterprise-wide system for improved management, safer resident care

The Philips CarePoint resident safety system: enhancing community management and resident care

The Philips CarePoint resident safety system combines several connected technologies designed to meet the individual and enterprise-wide needs of executives at senior living communities. And although they deliver tremendous value to you by virtue of their sophistication, the good news for you and your staff is that their power comes from their ease of use. Most importantly, their value to your residents is that Philips CarePoint system data can help ease the aging journey across the healthcare continuum.

The Philips CarePoint resident safety system is UL-2560 certified to meet the highest industry and safety standards

The Philips CarePoint system’s technologies

The Philips CarePoint system’s technologies start with the Philips personal alert buttons with AutoAlert1 fall detection and our controlled access and wander management system. Data from these systems are integrated and conveyed through our resident alert transmitters to the Philips CarePoint Notifier app, which alerts your staff promptly on their mobile devices about particular residents’ needs.

All Philips CarePoint Notifier app data are combined into Philips CarePoint Analytics reporting for customized analyses that include both community and corporate data to help you fine-tune operations while helping to improve resident care. All-new Philips CarePoint 6.0 software gives you the visibility you need to define opportunities for operational and staff improvement, identify individualized, appropriate care for residents, and assign residents into well-defined levels of care for maximum revenue potential.

A community safety system connecting you, your staff and your residents

CarePoint 6.0 resident safety system
CarePoint 6.0 resident safety system

The Philips CarePoint resident safety system is designed to meet your needs.

Philips personal alert buttons with AutoAlert fall detection

Improve resident safety through the robust monitoring offered by Philips personal alert buttons with AutoAlert fall detection and by the Philips CarePoint controlled access and wander management system. Philips AutoAlert technology detects falls and calls for help even if the resident is unable to do so. Philips controlled access and wander management technology can be tailored to lock specific doors and elevators to protect residents with cognitive impairment from unsafe wandering.

Speed staff responses to residents’ alerts

Increase staff efficiency and accountability through the Philips CarePoint Notifier app, which facilitates staff responses to residents’ alerts while also providing you with the data you need to focus staff care on vulnerable residents and to identify areas for staff improvement and better community management.

Easy-to-use staff communication on mobile devices

Boost staff communications through the CarePoint Notifier app, a new level of intelligent communication to enhance your residents’ safety. In addition to facilitating communication among your staff, the system provides on-demand notification capability, so you can quickly message staff at any time.

Your healthcare partners value robust resident data

Potentially strengthen referral relationships with your healthcare provider partners as you demonstrate excellent client care based on sophisticated, resident-specific data using the Philips CarePoint safety system.

Detailed daily reports help you fine-tune your organization

Potentially lower operating costs as the Philips CarePoint Analytics reporting helps you fine-tune your organization through deep, enterprise-wide visibility into resident needs, staff performance, shift metrics, optimal staffing levels and corporate roll-up reporting.

Enterprise-wide data support your strategic planning

Improve care levels and identify potential new revenue opportunities with detailed daily reports that incorporate enhanced enterprise-wide data on resident call alerts and staff resources. Calibrate your operations as your organization evolves while helping to keep all your residents safer.

24/7 Philips service support

Receive outstanding Philips service with expert installation, web-based or on-site training, and 24/7 service support to bring your system online quickly and to ensure that it runs reliably.

NEW Philips CarePoint 6.0 central monitoring software
NEW Philips CarePoint 6.0 central monitoring software

The new Philips CarePoint 6.0 central monitoring software is the foundation of your resident safety system. The software receives and processes input from all points in your community, including alerts from residents, signals from transmitters and notifications about door activity and potential resident wandering. Wireless receivers and links are strategically placed throughout your community, inside and out, helping staff quickly determine residents’ call locations for rapid response. Customized to your requirements, the system can be easily upgraded to accommodate your changing needs, and importantly, it can be configured to operate during power outages.

The Philips CarePoint 6.0 software powers the Philips CarePoint Notifier app to enhance staff communication, improve resident care and empower your management. Through Philips CarePoint Analytics reporting, the software aggregates Philips CarePoint Notifier app data into robust daily reports for your management review and enterprise roll-up reporting.

CarePoint Notifier App in mobile phone
NEW Philips CarePoint Notifier App

When a senior living community resident calls for help through the Philips CarePoint resident safety system, the Philips CarePoint Notifier app promptly broadcasts the alert to all assigned caregivers’ mobile devices. Using an intuitive display and touch screen, a caregiver can

• Accept the alert
• Help the resident as needed
• Post updates
• Escalate the alert to request additional help or defer the alert to another caregiver.

Other caregivers and managers are able to see all alert activity through the app, and can use it to communicate with one another via voice or text message, helping to improve care coordination among the care team. The wireless app can leverage your existing mobile devices. Once the resident has been helped, the Philips CarePoint Notifier app allows the caregiver to enter incident reasons and notes, and then to close the alert with a single touch, eliminating the need for staff to enter notes later into a computer.

Data from the Philips CarePoint Notifier app can help you focus your staff’s care on vulnerable residents who may need additional oversight. The app’s audit trail of caregiver activity is incorporated into Philips CarePoint Analytics reports for your management review.

Monitor showing analytics report
NEW Philips CarePoint Analytics reporting

Whether you operate a single community or a portfolio of communities, the CarePoint system now offers new enhanced reporting technologies through CarePoint Analytics reporting. This enhanced system provides you in-depth, site-specific monitoring and reporting for single communities as well as corporate roll-up reporting for a network of communities.

Being better informed about your staff allocation and effectiveness goes a long way towards optimizing your operations. And having access to robust analytics and reporting data can help you target your residents’ individual needs as well as help your staff bring care to a new level. You can gain powerful line-of-sight into
• Comparisons among staff, shifts and multiple communities by call volumes, response times, time spent with residents and number of calls managed
• Comparative resident resource utilization
• Specific types of care that individual residents need.

With daily scheduled email reports, CarePoint Analytics reporting helps you strategically analyze essential operational factors across a network of sites. The customized reports make it easy to assess caregiver performance, optimize staffing levels across communities, identify best practices and improve care.

Auto Alert fall detection pendant
Personal alert buttons with AutoAlert fall detection

When your community is protected by the Philips CarePoint resident safety system, the Philips personal alert buttons with AutoAlert1 fall detection can help residents maintain their lifestyle within your community. Whether residents send an alert due to a fall or for any other reason, the personal alert button gives them fast access to assistance from your staff when needed. The additional protection of AutoAlert fall detection means that even if they fall and become immobilized, unconscious or are otherwise unable to press the button to call for help, the AutoAlert feature will detect the fall and call for them. An LED light on pendant assures residents that staff have been notified.

The personal alert service is a foundational element of the protections offered to all your residents by the Philips CarePoint resident safety system. When coupled with the capabilities of the CarePoint Notifier app, which speeds staff responses to any resident alert and then consolidates these alert data to the CarePoint Analytics reporting function, data from the personal alert buttons become the basic building blocks of your entire Philips CarePoint resident safety system.

A senior looking outside window and smiling.
Philips CarePoint controlled access and wander management

Because some of your residents may be vulnerable to unsafe wandering outside your community, the Philips CarePoint resident safety system incorporates a robust controlled access and wander management capability. This monitoring helps keep all your residents safer while allowing you to manage the risks that your vulnerable residents present.

Residents considered at risk for wandering can wear a small waterproof wrist tag that controls elevator use and locks doors that these residents should not use, while simultaneously alerting staff to their activity. The Philips CarePoint system is even flexible enough to monitor windows. All data about attempted wandering become part of the daily reports that you receive so that you can retain full line-of-sight to any potential elopement risks within your community.

The Philips CarePoint resident safety system can be customized to let a community serve its residents along the healthcare continuum. For example, with our controlled access and wander management system, your staff can allow at-risk residents temporary, controlled access to secure outside areas of your community. The system is also ideal for communities with both assisted living and memory care wings, since it can be tailored to meet the needs both of buildings and of their residents. If the memory care wing is full, staff members can provide wander management tags to individual residents in the assisted living wing, enabling them to remain in assisted living despite their elopement risk. Philips can design a system that meets your current needs as well as your future requirements for new construction and retrofits.

Friendswood testimonial

In their own words

To hear the many ways one senior living community finds value in the Philips CarePoint resident safety system, watch this video.

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1 AutoAlert does not detect 100% of falls. If able, patients should always push their personal alert button when they need help