Government and Payer Organizations

Case Managers and organizations want to ensure their clients remain healthy, safe and independent. Philips Lifeline can help you provide better home care to the people who need it the most.

Covering today's veterans and Medicare/Medicaid seniors

Caring for increasingly complex and at-risk populations is a growing national need. This population tends to have multiple chronic conditions, are wounded or disabled, and have a higher risk of injury from falls, as well as complications due to medication non-adherence.

Falls are a prevalent occurrence and common concern for seniors. In addition to causing distress, they can lead to hospitalizations and threaten one’s ability to live independently. Among seniors 65 and older, falls are the leading cause of non-fatal injuries and hospital admissions for trauma, as well as injury-related deaths.

In addition, almost 92% of older adults have at least one chronic condition and 77% have two or more. Medication adherence is vital to proper chronic disease management.

Organizations face a common challenge around containing healthcare costs for this growing population. Public healthcare for today’s 16 million Medicare beneficiaries2 and 21.8 million veterans1 amounts to $55.83 and $583 billionevery year.

How Philips Lifeline can help

At Philips Lifeline, we are dedicated to partnering with you to help improve the quality of care at the state, local and federal levels. We work with an array of organizations - Managed Care Organizations (MCOs), Area Agencies on Aging (AAA), PACE Providers, ACAP Programs, Humana Providers, Medicare/Medicaid agencies, and Veteran Hospitals and Outpatient Clinics - to help them meet the needs of the clients they serve with efficient and potentially cost-effective care.

Our suite of home monitoring solutions - including Medical Alert Services, Medication Management, and Predictive Analytics Engines - can help clients remain independent, with technology designed to help keep them safer and healthier in their own community. Philips Lifeline solutions can help by providing access to help automatically, if a fall is detected, managing complex medication regimes, providing early intervention, and enabling healthcare networks to better monitor and coordinate care for their most at-risk patients. This can potentially reduce hospital admissions and the growing associated costs of healthcare.

Backed by dedicated support

In addition to enabling better outcomes for your clients, we offer dedicated response centers based in the U.S. and Canada, a strong customer service department and a personalized, responsive service.

Four Easy Ways to Refer!

Conveniently refer new clients via phone, fax or online portal:  

Call – 1-800-368-2925

Fax – 1-800-548-7695

Email -  governmentServices@philips.com

Visit – activate your Lifeline referral account today to start making Lifeline referrals online at  https://www.lifelinegovportal.com

Learn More Today!

To learn more about our suite of Home Monitoring solutions – including Medical Alert, Medication Management or Predictive Analytics solutions – please fill out this online contact form.

Ease of Doing Business

We would love to hear from you! Our customer service department is here to answer any questions at toll-free number 800-368-2925.

In-Service Visits

Benefit from expert consulting to address current readmissions, falls and medication-related errors. To schedule an in-service visit, please contact us at or fill out this online contact form.

medication-related hospital admissions
As much as 69% of all medication-related hospital admissions in the United States today are due to poor medication adherence, costing approximately $100 billion a year.5

 Contact us today!

If you are interested in partnering with Philips Lifeline, or just in getting more information,

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 Refer Lifeline

Over 200,000 healthcare professionals, including hospitals, refer their patients to Lifeline. 

Start referring Lifeline today, help seniors stay independent longer.

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1 “A Snapshot of Our Nation’s Veterans,” US Census Bureau, 2014, https://www.census.gov/how/pdf/census_veterans.pdf

2 Jacobson, Damico, Neuman and Gold, “Medicare Advantage 2015
Data Spotlight: Overview of Plan Changes,” The Henry J. Kaiser FamilyFoundation, http://kff.org/medicare/issue-brief/medicare-advantage-2015-data-spotlight-overview-of-plan-changes/

3 Federal Government Business Plan, Philips Lifeline. 

4 “The Facts on Medicare Spending and Financing,” 2014,

5 Osterberg L, Blaschke T. Adherence to medication. N Engl J Med. 2005 Aug 4;353(5):487–97.