Medical Alert Systems
Medical Alert Systems

Elderly man hugging son

Introducing
Philips Cares

Philips Cares makes it easy for families to be there
for each other as they navigate the aging journey together.

Be there, even when you can't be together

how it works

You want the best for your loved ones — the best life, health, and care. But, it can be difficult to balance their needs with the demands of everyday life. Philips Cares helps ease the burden of caregiving, so you can focus on the moments that matter most.

Easily form and activate your care circle of family and friends

Get meaningful insights and notifications about care

Manage your Lifeline service when and how you want

See Philips Cares in action

Philips Cares, enabled by your Lifeline device or system, is an app that allows you to support your loved one with an end-to-end care experience.

A closer look at digital caring with Philips Cares

Philips Cares helps caregivers engage and collaborate with family and friends to manage their loved one's care.

Manage your account

Manage account information online, including changing payment information or viewing bills.

Share Notes

You and your care circle can create, read, and interact with notes and useful content from the Philips Cares app home screen.

View device status

View the status of your Philips Lifeline service and receive notifications if any maintenance action is needed.

Manage your availability

Manage your availability to respond with real-time access to a loved one's personalized care plan.

Philips Cares app

Care at your fingertips

With easy access through your computer or mobile phone, Philips Cares puts important information about your loved one's well-being at your fingertips.

 If you or your loved one already has a Lifeline medical alert system, simply download the app and follow the prompts to connect it to your Lifeline account

Google Play Store

Apple Store

You can also click here to set up Philips Cares on your web browser

 

 

Care at your fingertips

Getting started with Philips Cares

Getting started with Philips Cares

Philips Cares is enabled by our Lifeline medical alert service. So, whether you or your loved one is on the go or more comfortable at home, there's a Lifeline system that's right for your family.

 

Get started

Frequently Asked Questions

Our team of care professionals is ready and available to help you find the right solution for your family.

I am a Lifeline customer but the Philips Cares app does not find my information.

To find your care circle and start using Philips Cares, you will need to provide the same first name, last name, email address and phone number you provided when you ordered the Lifeline service or when you last updated your information.

If your information has changed or you did not provide an email previously, please email us at PhilipsCaresSupport@philips.com or call us toll free at 1-888-767-5586 so that we can update your information.

I have created a Philips Cares login but I can’t log into the app – help?

When you use certain email domains, it is possible that you encounter some issues in creating a login. If you have received a registration email and have verified and activated your email but you still can’t login into Philips Cares, please email us at PhilipsCaresSupport@philips.com or call us toll free at 1-888-767-5586 so that we can solve this problem.

Can I join more than one care circle?

Yes. If you already care for more than one person when you first log into Philips Cares, the app will help you join all your care circles. Over time, simply ask to join another care circle or accept an invitation to a new care circle.

I can’t see my device(s) in the Device tab – help?

Certain older models of Lifeline device(s) are not supported in the current release of the app. If you can’t see your device, please email us at PhilipsCaresSupport@philips.com so we can confirm the nature of the issue and keep you informed of future releases that address this issue.

Can I use the app offline?

No, you will need to connect to the internet to be able to use the app.

What is the difference between an account administrator and other users in the app?

An account administrator is any person authorized to create, access and make changes to (1) the Care Recipient’s personal and health information, (2) their caregivers and roles, and (3) the Philips Lifeline service account.

Who can see and edit the payment information?

Only the person paying for the service can see and edit the payment information. Please note that at this time, you cannot process payments via Philips Cares.

How do I reset my password?

Go to “Log in” > “Forgot password?” and fill in the email address you usually use to log into the app. You will receive an email to reset your password. If you encounter any issue, please contact Support at PhilipsCaresSupport@philips.com or call us toll free at 1-888-767-5586.

 

What devices and browsers can I use the app on?

You can use the mobile app on most Apple and Android smartphones. The web application can be used on most browsers: Chrome, Edge, Safari. If you encounter issues on your device or browser please email us at PhilipsCaresSupport@philips.com or contact us by phone at 1-888-767-5586 for support. 

How can I change my email address?

Your email address is associated with your login credentials. You can change your email address by emailing us at PhilipsCaresSupport@philips.com or calling us at 1-888-767-5586. In this case, you will need to create new Philips Cares login credentials to the app.

The app closed or crashed, how do I fix it?

If your app closes or crashes, try the following options one at a time, until the problem is fixed:

  1. Close and restart the Philips Cares app
  2. Ensure you have the latest version of the app installed
  3. Restart your phone

As a last option, you can remove and reinstall the app. By reinstalling the app, you won't lose any data that has been already synced.

I still can’t solve my problem or have different question.

If this is the case, please email us at PhilipsCaresSupport@philips.com or contact us by phone at 1-888-767-5586 for support.

We're here to help you be there

Our team of Customer Support Specialists are ready and available to help you get started with Philips Cares.

Give us a call

1-888-767-5586

Mon - Fri:
8am - 8:30pm EST

Sat - Sun:
10am - 4pm EST

Email us

 
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