Introducing
Philips Cares

To find your care circle and start using Philips Cares, you will need to provide the same first name, last name, email address and phone number you provided when you ordered the Lifeline service or when you last updated your information.

If your information has changed or you did not provide an email previously, please email us at PhilipsCaresSupport@philips.com or call us toll free at 1-888-767-5586 so that we can update your information.

When you use certain email domains, it is possible that you encounter some issues in creating a login. If you have received a registration email and have verified and activated your email but you still can’t login into Philips Cares, please email us at PhilipsCaresSupport@philips.com or call us toll free at 1-888-767-5586 so that we can solve this problem.

Yes. If you already care for more than one person when you first log into Philips Cares, the app will help you join all your care circles. Over time, simply ask to join another care circle or accept an invitation to a new care circle.

Certain older models of Lifeline device(s) are not supported in the current release of the app. If you can’t see your device, please email us at PhilipsCaresSupport@philips.com so we can confirm the nature of the issue and keep you informed of future releases that address this issue.

No, you will need to connect to the internet to be able to use the app.

An account administrator is any person authorized to create, access and make changes to (1) the Care Recipient’s personal and health information, (2) their caregivers and roles, and (3) the Philips Lifeline service account.

Only the person paying for the service can see and edit the payment information. Please note that at this time, you cannot process payments via Philips Cares.

Go to “Log in” > “Forgot password?” and fill in the email address you usually use to log into the app. You will receive an email to reset your password. If you encounter any issue, please contact Support at PhilipsCaresSupport@philips.com or call us toll free at 1-888-767-5586.

You can use the mobile app on most Apple and Android smartphones. The web application can be used on most browsers: Chrome, Edge, Safari. If you encounter issues on your device or browser please email us at PhilipsCaresSupport@philips.com or contact us by phone at 1-888-767-5586 for support. 

Your email address is associated with your login credentials. You can change your email address by emailing us at PhilipsCaresSupport@philips.com or calling us at 1-888-767-5586. In this case, you will need to create new Philips Cares login credentials to the app.

If your app closes or crashes, try the following options one at a time, until the problem is fixed:

1. Close and restart the Philips Cares app
2. Ensure you have the latest version of the app installed
3. Restart your phone

As a last option, you can remove and reinstall the app. By reinstalling the app, you won't lose any data that has been already synced.