How it works | Philips Lifeline ®

Be present. Be informed.
Be there with Philips Cares.

Philips is redefining what it means to be there, ensuring your loved ones have access to the right care at the right time.

That means with Philips Cares, you can extend your circle of trusted caregivers, making it easier to share important information between family and friends. Learn more

How the right support can always be there

Philips is redefining what it means to be there, ensuring your loved ones have the access to the right care at the right time.

Medical alert systems that fit every lifestyle with mobile and at-home options, plus fall detection technology that can identify a fall and quickly alert our Response Center

24/7 access to Trained Care Specialists who can dispatch the right help for every situation – at the press of a button – from a neighbor, a loved one or emergency services

Digital caring unites your care circle of family and friends, who can easily communicate and coordinate their loved one's care needs

How the right support can always be there: wherever and whenever

1. Choose the right Philips Lifeline medical alert system

With options for at home or on the go, there's a Philips Lifeline system that fits every lifestyle. At the press of a button, seniors have 24/7 access to Trained Care Specialists who can connect them to the support they need. And their interactions with Philips Lifeline are visible to their caregivers through Philips Cares — to help provide insight into their overall well-being.

Explore our systems

2. Build and connect your care circle

Once you subscribe to the Philips Lifeline service, you can then download the Philips Cares app. The most important feature of Philips Cares is the care circle – a network created by inviting the family and friends who actively participate in your loved one's care. The care circle can share notes and communicate about care needs – all within the same digital space.

3. Personalize Care

Every Philips Lifeline service includes a personalized care plan. Depending on the situation, seniors can specify the type of help they will receive – from either a family member, a neighbor, or emergency services.

When using Philips Cares, people in the care circle can update availability to respond to calls for help – so that, in an emergency, our Trained Care Specialists know which member of the care circle to contact first.

4. Access our always-on support

When help is needed, it's important to have assistance as quickly as possible. That's why every one of our solutions offers direct access to our Response Center, where Trained Care Specialists are available at the press of a button – 24 hours a day, 365 days a year.

Philips Cares will relay the information from the interaction to the care circle – so they know when help was requested, and the type of help received.

Learn more

5. Stay connected and informed

Philips Cares provides real-time access to updates from the care circle, information about the Philips Lifeline service, and details of the personalized care plan. You can feel supported and reassured, knowing help is always available – whenever and wherever it's needed.

We're here to help you be there

Prefer to speak with someone? Our team of Sales consultants is ready and available to help you find the right Lifeline solution for your family.

Fill out the form to receive a call back or give us a call

Give us a call

1-855-681-5351

Mon - Fri:
8am - 9pm EST

Sat - Sun:
9am - 6pm EST