Philips Lifeline provides solutions for aging in place. As a Humana member you may be eligible to receive the Philips Lifeline medical alert service. 45 years ago we founded the medical alert service industry and we are still the #1 medical alert service in the U.S. today*. Dependability is key to peace of mind. That's why doctors, hospitals, and professional caregivers trust our Medical Alert System.
Welcome to Philips Lifeline
Call 1-855-569-0605 (TTY: 711) to confirm your eligibility and sign up for Philips Lifeline
How does the Philips Lifeline service work?
Philips Lifeline offers you quick access to help when you need it. With a press of your button, or upon fall detection(1), our Trained Care Specialists will access your profile, assess your situation and dispatch the help you need. And you can choose who is called to help you - it can be a neighbor, friend, family member or emergency services. Getting up and getting help quickly are crucial to staying healthy and reducing unnecessary medical costs.
Call for help
As soon as your help button is pressed or a fall is detected(1), you will be quickly connected to our Response Center available 24/7/365.
Hear a reassuring voice
A Trained Care Specialist will access your profile, assess your situation and dispatch the help you need.
Help is on the way
Based on your situation and your personal care plan, we will contact a neighbor, loved one or emergency services and follow up to confirm help has arrived.
At home medical alert systems from Philips Lifeline
We offer solutions that help you maintain your independence in and around your home.
HomeSafe medical alert systems come standard with a landline in-home communicator, which acts as a speaker for two-way communication with the Philips Lifeline Response Center. The help button is lightweight and waterproof(3) so it's safe to wear in the bath or the shower. It can be discreetly worn inside or outside your clothing.
A cellular in-home communicator is available for members who do not have a landline(2).
HomeSafe Medical alert system with AutoAlert
Members who have a history, fear or risk of falling should consider the AutoAlert option(1), that has all of the advantages of HomeSafe, with the added feature of automatic fall detection. If you are disoriented, immobilized or unconscious and can't press your help button, on your pendant worn around your neck, AutoAlert automatically detects your fall and promptly calls for help. It is designed to distinguish between actual falls and everyday activities.
HomeSafe medical alert system
Press your help button anytime you need help, day or night. The HomeSafe medical alert system gives you fast access to a Trained Care Specialist who will dispatch the help you need. Select from either a pendant style or a wristband.
Getting started with your new system
Frequently asked questions
How do I know if I am eligible for the Philips Lifeline medical alert service?
As a Humana Medicare Advantage member, when your new plan benefits start January 1st, 2020 you can call 1-855-569-0605 (TTY :711) to check if you are eligible.
Is there a cost to me?
There is no cost to you. Both the equipment and monthly service are included as part of your benefits package.
How do I sign up for the Philips Lifeline medical alert service?
You can sign up when your new plan benefits start January 1st, 2020.
Does the help button require charging?
No, there is a long lasting battery in the help button that does not require recharging. The button will be replaced with a new one when the battery is running low.
Does the communicator require charging?
Both the landline and cellular in-home communicators plug into the wall for power. The landline in-home communicator also plugs into a home phone jack.
What happens if I lose the help button?
Philips Lifeline will provide a one-time replacement help button at no cost to you. Additional help button replacements may incur a charge.
What do I need to provide to sign up for the Philips Lifeline medical alert service?
You will need to provide the following:
- Your UnitedHealthcare member ID
- Full name
- Home address
- Date of birth
- Phone number
- Email address
- Caregiver information (family member, neighbor)
- Caregiver relationship
- Medical conditions
Your safety and security is a top priority for us, so if you have any questions at all, don't hesitate to contact us.
1 (855) 569 0605 (TTY: 711)
Monday - Friday: 8am - 8:30pm ET
Saturday: 10am - 4pm ET