Lifeline Support

Lifeline Customer Support

At Lifeline, we’re here to support you. Whether you’re looking for technical support, company policies, or simply the right number to call, we’re always happy to help.
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Technical Support

For help with your Lifeline medical alert system, mobile app or health service, the following guides provide illustrated instructions for set-up as well as resources for operation and troubleshooting.

Billing Support

Look here for information related to billing and payments.

Billing & Payment Questions

Shipping & Returns

Shipping is fast and returns are easy.

Shipping & Returns

Contact us

Still have questions? Our Customer Care team is ready to assist you.

1-800-635-6156

Live chat

Contact Us

Expert resources

When you’re busy caring for a loved one, finding information that resonates can be time-consuming. At Philips Lifeline, you’ll find a variety of trustworthy tips, articles, and advice all in one place:

The Lifeline Blog

Downloadable Tips and Guides

Informative Videos

Customer Stories