Your invoice outlines the monthly charge for the Philips Lifeline Medical Alert Service and rental of equipment, as well as any applicable state taxes.
Lifeline Billing Support
At Lifeline, our goal is to make independent living easy and affordable for seniors and their caregivers. If you have a question about billing or payments, you may be able to find the answer here.
In some states, Philips Lifeline is obligated to charge you tax on any applicable rental or service. This is why your current charges are separated by the monitoring and equipment rental charge.
Please allow up to seven days from the date you mailed your payment for it to be posted. Credit card payments or automatic withdrawal from your bank account can help eliminate delays.
This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. We encourage you to switch to Auto Pay to avoid this fee.
Please fill out the direct debit form and mail it back to us. Please note that it may take up to one billing cycle for us to process your request. Once Auto Pay has been set up, you will stop receiving invoices.
No, we will not send out verification. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month.
No. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Philips Lifeline by reviewing your account online or reviewing your monthly credit card or bank statement.
No. At this time you are not able to view your transaction history on the Lifetime website.
Philips Lifeline will auto-withdraw each month on your existing bill date. The actual date it hits your credit card statement or applicable bank account is dependent upon your institution’s rules and practices.
Once the service is canceled, your automatic payments will stop immediately. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle.
Yes. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee.
Please use the Contact us form select ‘Billing,’ and you will hear back from one of our specialists within 1-2 business days.
For security purposes, we are not informed why a card is declined. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. Talk to your bank or credit card company for more information and then let us know when the issue is resolved.
Unfortunately, we’re unable to change your billing date because the coverage period is based on this date. Making a change will cause duplicate charges for the same period.
Payment is due upon receipt of the invoice.
GoSafe Pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that:
- The pendant is returned in un-worn, "like new" condition*, in the original packaging, complete with all product literature and accessories (chargers, …etc.), and,
- The product has not been activated for service by placing a “welcome call” to Philips (the final step in the product setup process) during the normal setup process, and that,
- Prior to return, the purchaser calls Philips to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit.
Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $75.
*Determination at the sole discretion of Philips.
For billing questions about the HomeSafe & GoSafe Medical Alert Service, please call 1-800-635-6156, contact us by email, or now.
For billing questions about the Lifeline Response App, please call 1-800-635-6156, contact us by email, or now.