How Our Medical Alert Systems Work
Lifeline is an easy-to-use medical alert system that lets you summon help any time of day or night – even if you can’t speak1. All you need to do is press your medical alert button, worn on a wristband or pendant, and a Trained Care Specialist will make sure you get the help you need as fast as possible. Lifeline not only provides you with the #1 medical alert system4 but we also offer you peace of mind.
Dependability is key to peace of mind. That’s why doctors, hospitals, and professional caregivers trust our medical alert systems.
Which Medical Alert System is Best for Me?
With so many different options out there, you may be wondering how to choose a medical alert system that’s right for you. With our selection of products, you’re sure to find the best medical alert system to suit you and your lifestyle.
If you like to spend a lot of time at home, our HomeSafe medical alerts could be your ideal choice. They provide direct access to help when needed, so you can enjoy complete peace of mind when at home. The benefits of a Lifeline home medical alert systems include:
- AutoAlert to detect falls and automatically signal to our Response Center1
- Around the clock support from Response Centers through a pendant or communicator
- Uninterrupted support from the AutoAlert button with no charging required
- Waterproof alert button, so there’s no need to take it off in the bath or shower6
- Assistance whenever you need it from family members, neighbors or emergency services5
For those who are more active and prefer to be on the go, our GoSafe 2 system is the best medical alert system for seniors. This all-in-one mobile medical alert system provides all the same benefits as our home systems in an easy to carry portable necklace design. It gives you protection and peace of mind wherever you are. The features of our GoSafe 2 system include:
- An accurate AutoAlert fall detection1
- Two-way voice communication with our Response Centers through the pendant
- Five location technologies to help locate you when you need support5
- Waterproof help button means the system can be used in all weathers6
- 2-3 days battery on a single charge, so you can take it away with you on trips
Click the links below to find out more information for your medical alert system comparison. You can also use our medical alert decision tool
Home Medical Alert Systems
Our HomeSafe systems are perfect for people who spend most of their time at home.
If cooking a home cooked meal or reading a good book in your comfortable chair are some of your favorite pastimes, consider our HomeSafe Standard or HomeSafe with AutoAlert systems. You’ll have direct access to help in and around your home.
See a Video on How Lifeline Medical Alert Systems Work
Not all medical alert systems are created equal. Lifeline offers important features that can help keep you feeling safe in ways other medical alert systems don’t.
With a Click of a Button
Call for help
As soon as you press your help button, or a fall is detected, you are connected to our North America based, owned and operated Response Centers1.
Help is on the way
Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help as arrived.
Why choose a mobile medical alert system?
Many mobile medical alert systems rely only on GPS to find you when you need help. At Lifeline, we know that one location technology isn’t always enough. Our mobile medical alert solutions have up to five location technologies. These come standard with the service. So, no matter where you are, we can get you the help you need. 3
Our Mobile Medical Alert System with GPS
GoSafe 2 is our premier mobile medical alert service offering. This single piece system includes multiple advanced location technologies, fall detection capabilities, and two-way voice communication. All this comes in a light, comfortable and easy-to-wear pendant. Get the help you need at the press of a button.
Location Technology Features in Our Mobile Medical Alert Systems
Our mobile medical alert products give you complete peace of mind, with a wide array of features.
Assisted Global Positioning System (A-GPS)
An Assisted Global Positioning System, or "A-GPS", works using a network of satellites to quickly identify your location. This is faster than a conventional Global Positioning System (GPS), meaning the help you need gets to you quickly.
Wireless Fidelity (Wi-Fi)
Our mobile pendants use nearby Wireless Fidelity (Wi-Fi) wireless networking technology access points to identify your location. Wi-Fi location identification excels indoors and in other areas where an Assisted Global Positioning System (A-GPS) may not reach or work well. This ensures you’re covered no matter where you are.
Intelligent Location History
GoSafe 2 records regular location history snapshots, or “breadcrumbs”, and stores them. After you press your button, Lifeline Trained Care Specialists can use these breadcrumbs to determine your location and your direction of travel.
Two-Way Voice Communication
Our GoSafe 2 mobile medical alert system allows you to speak directly with a Lifeline Trained Care Specialist through the pendant. That means you can get the help you need, where you need it, promptly.
Lifeline can activate an audio beacon on your pendant. This emits a loud sound to help responders find you when help is needed.
Compare Our Medical Alert Systems
As the leader and largest service provider, Lifeline has a medical alert solution to meet every individual need. Now, whether at home or on the go, the right support will always be there.
If you have questions about our medical alert systems, please call us at
|Learn more||Learn more||Learn more||View GoSafe 2|
The Lifeline Service
At the heart of our service is a lightweight, waterproof help button6. 24/7, it quickly connects you to our owned and operated Response Centers in North America. Then, a Trained Care Specialist will access your personal care plan, assess your situation and dispatch the help you need whether from a neighbor, nearby loved one or emergency services. They will also follow up to make sure that help has arrived.
The Lifeline Equipment
When choosing between the GoSafe 2, HomeSafe Standard or HomeSafe with AutoAlert system it is best to assess which solution fits your needs.
HomeSafe Standard provides help at the press of a button in and around your home whereas HomeSafe with AutoAlert also includes AutoAlert automatic fall detection technology which calls for help, even when you can’t1.
GoSafe 2 is a single piece mobile alert system that includes multiple advanced locating technologies, fall detection capabilities, and 2-way voice communication. GoSafe 2 provides coverage and support wherever you go5.
What does Lifeline cost?
The monthly cost depends on the type of system you choose, but whether you choose our GoSafe 2, HomeSafe Standard or HomeSafe with AutoAlert system, you will receive the same dependable, industry leading service.
You pay for your service only while you need it, you can cancel anytime with no cancellation fee. Our customers do not sign a long-term contract, there are no hidden costs and there’s no need to buy additional equipment.
Lifeline offers nationwide coverage, available throughout the USA. Please remember that although a cell phone may seem like a cost-effective alternative to a medical alert service, it can’t replace one.
What Our Customers Say
I know I can rely on it
Lifeline has been very important to me many times because I needed it. It cost monthly but it has been worth it. I know I can rely on it. It means everything to be able to reach someone. There were many times I've been alone and that was the only way to get help because I couldn't manage myself. I'm so used to it now. It's part of me and it's so easy because I can leave it on when I take a bath.
- Barbro, Florida, ConsumerAffairsRead More Reviews
I know they are there if something happens
I wear my Philips Lifeline everywhere. I'm used to wearing it and my daughter won't let me out of the house without it. I've had it for eight years now. When the button accidentally went off, customer service was on the line immediately. I know they are there if something happens.
- Beverly, Florida, ConsumerAffairsRead More Reviews
Philips Lifeline is there when I need it
Philips Lifeline is there when I need it. My doctor advised me to get it. I used it not too long ago because I was having an asthma attack and they came out and made sure I was okay. Then it was reactivated. It just works for me.
- Delina, Buffalo, ConsumerAffairsRead More Reviews
Contact Us Today
Complete the form below to have a Philips Lifeline Sales Consultant contact you. They will walk you through the medical alert system options and pricing and help you find the best solution for you. Or you can call us at 1-855-681-5351.