HomeSafe with AutoAlert

HomeSafe with AutoAlert provides the benefits of a classic medical alert system, but is enhanced with AutoAlert, our highly tested fall detection technology. Having AutoAlert means if a loved one falls, and is unable to press their button, a help call will still be sent to our Response Center¹ when a fall is detected. HomeSafe with AutoAlert allows help to get dispatched quickly.

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Product features

Our industry-leading HomeSafe with AutoAlert solution provides quick access to highly trained, caring Response Associates with the push of a button, or using our automatic fall detection technology.

AutoAlert fall detection

AutoAlert is designed to detect falls accurately and connect seniors to help in an instant, even if you can’t push the button.¹Learn more ›

In-home communicator

When you press your help button, the communicator works like a speaker-phone and speed-dials the Response Center for direct communication with an associate who is ready to help.

Two-way voice communication

Speak directly with a Trained Response Associate through the in-home communicator, so you can get the help you need, where you need it, promptly.

Worry-free battery

Battery is long-lasting, and we’ll automatically replace it when needed.

Wide range of operation

Your help button will send alerts from anywhere inside your home, as long as you’re within range of the in-home communicator.

Waterproof help button⁶

Wear your pendant in the bath or in the shower, where falls are most common.

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Service features

HomeSafe provides a feeling of security in and around the home. With a simple push of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Response Associate 24 hours a day, 7 days a week.

24/7 Response centers

Our fully-staffed, multi-lingual Response Center is always ready to take your call. 24 hours a day, 7 days a week, 365 days a year, our professionally trained staff is ready to help in any situation.

Affordable & flexible

There are no hidden taxes or fees. There is no enrollment fee, long-term contract or service cancellation fee—just fast access to help at the push of a button or upon fall detection.

Personalized response plan

Get the help you choose. Whether that is a family member, close friend or emergency services, our Response Center will dispatch the help you choose.*

_{*For AutoAlert calls: in the case of a fall detected signal with no verbal response from the subscriber on multiple attempts, Philips Lifeline may contact EMS for response.}

Meet Philips Cares

Philips Cares is the hub for sharing information within your care circle of family and friends. It allows you and your care circle to easily share notes and communicate about care needs— all within the same digital space. Access to the Philips Cares app is included with a Philips Lifeline subscription.

View device status

View the status of your Philips Lifeline service and receive notifications if any maintenance action is needed.

Share notes, updates, and information

You and your care circle can create, read, and interact with notes and useful content from the Philips Cares app home screen.

Manage your availability

Manage your availability to respond with real-time access to a loved one's personalized care plan.

You can also click here to set up Philips Cares on your web browser.

What's in the box

Check and identify the contents of your package. You should find these items upon opening the box.

Philips Lifeline is the #1 medical alert service in the U.S today!

Get peace of mind knowing that help is there 24/7, 365 days a year. Philips Lifeline invented the medical alert industry more than 40 years ago and has saved more lives than any other medical alert service provider.
Find out more about our medical alert systems.

Committed & Trusted

Philips Lifeline has served over 7.5 million people and is the #1 medical alert device. Through the evolution of Philips Lifeline, one thing has remained constant: our mission of helping older adults to live their lives independently with confidence.

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