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Privacy Notice

This Privacy Notice relates to Lifeline orders placed through the Internet. This is a statement about Philips’ privacy practices, not a contract or agreement.


When you provide information while placing an order for Lifeline, Philips will obtain certain personal information or data about you. It will be data that you, or others authorized or enabled by you, provide us to process and complete your Lifeline order. How Philips stores, uses, transfers and otherwise processes that personal information is explained in this “Privacy Statement”.   This includes information such as your name, address, email address, and billing information.

Personal Information Collected via Technology

The Lifeline Order Site uses cookies.  A cookie is a small file stored by your web browser on your computer to gather information such as the date and time of your visit and the solutions and information for which you searched and viewed. This information will allow us to improve and personalize your experience.

Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, our ability to personalize and improve your browsing experience may be limited.

Why is your Personal Data Being Processed?

Your information is being processed in order to purchase and set up Lifeline service.   Philips may also use this information to contact you with questions regarding your order.  In the event that you do not complete your order, Philips may use the information to contact you with follow up sales offers for Lifeline.

Who Will Receive Your Data?

We may disclose your private information to law enforcement authorities pursuant to a court order or other legal process or if we have knowledge or a reasonable belief that a violation of applicable law has occurred.

In order to process your Lifeline order, we may be required to share your data with employees and trusted third-party providers of Philips (under an obligation of confidentiality and proper use restrictions), who have a need to know only in the context of completing your Lifeline order and establishing your Lifeline account. Generally, we will use your personal information only to process your Lifeline order and set up your Lifeline account, and will not disclose your personal information to any third party, except in the following circumstances:

  • We may need to disclose your information to a third parties that we may engage to assist us in administering the Lifeline ordering system, including auditing its operations, investigate any security incidents, or similar such engagements.
  • Uses and disclosures necessary to comply with a legal obligation upon us under applicable law or to comply with a government agency or other government authority requiring such access.

How Will Your Personal Data be Stored?

Your information will be stored on a secure server owned and operated by Philips located in the United States.  

How to Contact Philips with Inquiries About Processing your Data

If you have an inquiry about Philips’ or our third-party providers’ use and disclosure of your data, please contact Customer Service or 1-800-635-6156.

How You Can Delete or Change Your Data

You will have the ability to review all of your personal information and edit or delete the information.   In order to do so, please contact Customer Service or 1-800-635-6156.

Please See Also

Philips’ Privacy Policy, also applicable to you, at the following URL: http://www.usa.philips.com/privacypolicy.