Billing & payment support
Your invoice outlines the monthly charge for the Philips Lifeline Medical Alert Service and rental of equipment, as well as any applicable state taxes.
In some states, Philips Lifeline is obligated to charge you tax on any applicable rental or service. This is why your current charges are separated by the monitoring and equipment rental charge.
Please allow up to seven days from the date you mailed your payment for it to be posted. Credit card payments or automatic withdrawal from your bank account can help eliminate delays.
This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. We encourage you to switch to Auto Pay to avoid this fee.
Please fill out the direct debit form and mail it back to us. Please note that it may take up to one billing cycle for us to process your request. Once Auto Pay has been set up, you will stop receiving invoices.
No, we will not send out verification. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month.
No. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Philips Lifeline by reviewing your account online or reviewing your monthly credit card or bank statement.
No. At this time you are not able to view your transaction history on the Lifetime website.
Philips Lifeline will auto-withdraw each month on your existing bill date. The actual date it hits your credit card statement or applicable bank account is dependent upon your institution’s rules and practices.
Once the service is canceled, your automatic payments will stop immediately. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle.
Yes. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee.
Please use the Contact us form select ‘Billing,’ and you will hear back from one of our specialists within 1-2 business days.
For security purposes, we are not informed why a card is declined. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. Talk to your bank or credit card company for more information and then let us know when the issue is resolved.
Unfortunately, we’re unable to change your billing date because the coverage period is based on this date. Making a change will cause duplicate charges for the same period.
Payment is due upon receipt of the invoice.
Do you still need some help?
You can get some help by phone, chat, or email. We will help you with what you need.