GoSafe Technical Support

Whether you’re installing it for the first time or simply moving it across the room, setting up your Lifeline medical alert system is fast and easy.

How to Connect GoSafe

Find your connection service below to see illustrated connection diagrams, photos and an instructional video. 

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Standard phone service

Standard phone service

To connect your Communicator through your home phone line, all you need is a power outlet and a phone jack. If you want to keep a phone connected too, it’s easy to do but not required.  

Quick setup guide 7000L* (pdf)

 

 

Wireless service

Wireless service

The easiest connection option is our Lifeline wireless service, powered by AT&T. All you do is plug your Communicator’s power cord into a wall outlet and your system’s ready to go.

Quick setup guide 7000c * (pdf)

Connecting Your Lifeline Medical Alert Service

Your communicator connects to Lifeline using a wireless network, so no phone line or additional wireless equipment is required. New customers should set up the Lifeline Service using the Quick Setup Guide included with the product, and should refer to the User Manual for important information.

Before you can use your system, your communicator must be properly set up, and the coverage range of your Help Button must be determined for your Lifeline Service. Please see the Quick Setup Guide for instructions on how to set up your system and test the coverage range of your Help Button or follow the steps outlined below. If you have any questions, please contact Philips Lifeline or your representative.

NOTE: In order for the Lifeline Service to work properly, you will need access to a working power outlet (not controlled by a wall switch).

Connecting Your Lifeline Service

  1. Press the flashing orange MESSAGE button located on the top of your Home Communicator when you are ready to continue.
  2. Press the GRAY personal help button on your necklace or wristband as you go from room to room. A flashing light on your HELP button indicates you have coverage in that room.
  3. Press the flashing orange MESSAGE button located on the top of your Home Communicator when you are ready to continue.
  4. Press the GRAY personal help button on your necklace or wristband to initiate your first call to Lifeline. A trained Philips Lifeline Associate will answer the call to welcome you and answer any questions you might have.


Signal Range Test

You should conduct a Signal Range Test during the initial installation, if you move to a new home, and even if you ever move your Home Communicator to a different location within your home.

  1. Make sure that your Home Communicator is ON and that you have your Personal Help Button in hand.
  2. PRESS and HOLD DOWN the Message button.
  3. The Home Communicator will beep and announce: “Continue to hold the Message button for AutoLearn. When you are ready for Range Test, please release the Message button.”

  4. Release the Message button.
  5. The Home Communicator will announce: “Please press the flashing orange Message button after you have completed the range test. Begin Signal Range Test.

  6. Press your Personal Help Button.
  7. The Home Communicator will beep and the light on your Personal Help Button will flash green to indicate that the Home Communicator has received the signal.

Troubleshooting tools

If you’re experiencing a technical issue with your Lifeline medical alert system, the information here can help you identify the problem and find a solution.

Frequently asked questions

If you have a question about your Lifeline medical alert system, you’ll likely find the answer here. The following FAQs address a variety of common questions from Lifeline customers.

View all FAQs