GoSafe FAQs

Find fast answers to general questions about the GoSafe medical alert system. For setup instructions and troubleshooting visit GoSafe technical support and for questions about your invoice or payments, visit Billing support.

How much does a Lifeline medical alert system cost?

HomeSafe Standard, our most basic Lifeline service, starts at just $29.95 per month. For service that includes AutoAlert fall detection technology, HomeSafe with AutoAlert starts at $44.95 and GoSafe starts at $54.95. Your total cost will depend on any additional services you might require.

How do I set up my Lifeline medical alert system?

If you select professional installation service, a Lifeline home service representative will schedule an appointment with you to install your in-home Communicator, test your Help Button and answer any questions you may have. The visit usually takes less than an hour.

You can also set up your GoSafe system yourself if you prefer. Our easy-to-follow instruction packet and dedicated telephone support representatives will provide any assistance you need.

What if I move?

You can set up the in-home Communicator in your new space yourself or have our professional installation service take care of it for you. Just make sure you let us know a few weeks prior to your move so we can update your profile and make sure your Lifeline service is transferred.

How will I learn to use the Lifeline system?

GoSafe is designed to be easy to use. If you choose professional installation, the installer will carefully explain the medical alert system so everyone understands how it works. You may also refer to the User Manual.

If you need help later, simply press your GoSafe Help Button. It will connect you to a Response Associate who can answer any question you have—even if it’s not an emergency.

How far from home will the GoSafe Help Button work?

GoSafe works on the AT&T cellular network throughout the continental United States.

Can GoSafe be used if there’s an internet connection being used on the same telephone line?

Yes, but a filter must be installed on the line, just as it is for your other phones.

Will calling for help through GoSafe cause me to have higher telephone bills?

No. All help and test calls to our Response Center are through a toll-free number.