HomeSafe Technical Support
Whether you’re installing it for the first time or simply moving it across the room, setting up your Lifeline medical alert system is fast and easy.
We're here to help.
How to Connect HomeSafe
Find your connection service below to see illustrated connection diagrams, photos and an instructional video.
Standard phone service
To connect your Communicator through your home phone line, all you need is a power outlet and a phone jack. If you want to keep a phone connected too, it’s easy to do but not required.
The Lifeline wireless communicator, powered by AT&T is easy to set up. All you do is plug your Communicator’s power cord into a wall outlet, and your system’s ready to go.
AutoAlert fall detection
Our AutoAlert fall detection, which comes with HomeSafe with AutoAlert, uses a specific help button. This guide includes information on use and maintenance.
If you’re experiencing a technical issue with your Lifeline medical alert system, the information here can help you identify the problem and find a solution.;
Select an issue
Frequently asked questions
If you have a question about your Lifeline medical alert system, you’ll likely find the answer here. The following FAQs address a variety of common questions from Lifeline customers.