Automated Medication Dispensing Service Technical Support

Simplify your medication regimen with Philips Medication Dispensing Service. Our program makes it easy, and if you need help, we’re always here to assist you. 

How to Use Your Automated Medication Dispensing Service

Here’s where you’ll find step-by-step guidance for setting up and using your medication dispenser. 

How-To Videos

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Troubleshooting Tools

If you are experiencing a technical issue with your Lifeline Medication Dispensing Service, the information here can help you identify the problem and find a solution.

Lost medication schedule

If you’ve lost your medication schedule, here’s how to reschedule it. View how to reschedule your machine.

Machine error: service message

If you’re getting a “machine error: service” message, it could be caused by one of the following three issues.

Display messages

Here’s how to interpret messages that may appear on your dispenser’s display screen. 

Depleted battery

View how to fix a depleted battery.

Modem error

View how to fix a modem error.

Frequently asked questions

If you have a question about your Medication Dispensing Service, you’ll likely find the answer here. The following FAQs address a variety of common questions from Lifeline customers.

View all FAQs