How to Use Your Automated Medication Dispensing Service

Here’s where you’ll find step-by-step guidance for setting up and using your medication dispenser.

How-To Videos


Learn where to set up your dispenser and how to connect it.

Organizing medications

Here’s how to plan your medication regimen and dose out your medications.

Loading medication

Once you have your doses ready to go, learn how to load the dispenser. Read how to load medication.

Changing medication already in dispenser

Here’s what to do if you have to change medication that’s already in the dispenser. Read how to change medication or review medication.

Troubleshooting Tools

If you are experiencing a technical issue with your Lifeline Medication Dispensing Service, the information here can help you identify the problem and find a solution.

Depleted battery

View how to fix a depleted battery.

Modem error

View how to fix a modem error.

Lost medication schedule

If you’ve lost your medication schedule, here’s how to reschedule it. View how to reschedule your machine.

Machine error: service message

If you’re getting a “machine error: service” message, it could be caused by one of the following three issues.

Display messages

Here’s how to interpret messages that may appear on your dispenser’s display screen. 

Frequently asked questions

If you have a question about your Medication Dispensing Service, you’ll likely find the answer here. The following FAQs address a variety of common questions from Lifeline customers.

View all FAQs