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Lifeline Response App Technical Support

 

The Lifeline Response App is easy to install and intuitive to use. And if you need help, we’re always here to assist you.

We’re here to help.

Call us at 1-800-635-6156 or chat live now.

What credentials do I need to log in?

You can log in with the email address you used to sign up for the app, and the password we emailed you.

Why am I prompted to turn on WiFi and GPS when I start the app?

The app uses your smartphone’s WiFi and GPS to identify your location in the case of an emergency.

What if I accidently press the Help Button?

If you accidentally press the app’s Help Button, a Response Associate will respond to your call and ask if you need help. Just tell them that it was pressed accidentally and that you do not need assistance. Don't be concerned that you are bothering Lifeline; we just want to be sure you’re all right.

What type of person makes a good responder?

Choose a responder who:

  • Has a key to your home or knows where one is located (such as in a key lockbox)
  • Can come help you at different times of the day or night
  • Lives or works within 10 minutes of where you live
  •  Has a phone, and preferably a cell phone
  • Ideally has a driver’s license and access to a vehicle