UHC Partner | Philips Lifeline ®

Philips Lifeline solutions for aging in place

As a member, you may be eligible to receive the Philips Lifeline medical alert service at no cost to you. 45 years ago, we founded the medical alert service industry, and are still the #1 medical alert service in the U.S, today⁴. Dependability is key to peace of mind. That's why doctors, hospitals, and professional caregivers trust our medical alert systems.

How does the Philips Lifeline service work?

Philips Lifeline offers you quick access to help when you need it. With a press of your button, or upon fall detection¹, our Response Center quickly responds to your call for help. Our Trained Care Specialists will access your profile, assess your situation, and dispatch the help you need. And, you can choose who is called to help you - it can be a neighbor, friend, family member, or emergency services.

Getting up and getting help quickly are crucial to staying healthy and reducing unnecessary medical costs.

How the Philips Lifeline medical alert service works

Call for help

As soon as your help button is pressed or a fall is detected, you will be quickly connected to our Response Center available 24/7/365.

Hear a reassuring voice

A Trained Care Specialist will access your profile, assess your situation and dispatch the help you need.

Help is on the way

Based on your situation and personal care plan, we will contact a neighbor, loved one or emergency services and follow-up to confirm help has arrived.

See how it works

woman sitting on bed with lifeline device

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You can sign up for your member benefit starting January 1st, 2021. Click here to check your eligibility and to enroll in the Philips Lifeline medical alert service or you can call (855) 595-8485. Have your member card on hand.

The Self Service Enrollment portal is currently available for the Chrome, Internet Explorer (Windows 10) and Edge (Windows 10) browsers and there is limited support for mobile devices. If you do not have access to a supported browser, please call (855) 595-8485 to confirm your eligibility and sign up for Philips Lifeline.

Our Products

Please note, the Philips Lifeline website may show you all of the product options available, however, not all of these products may be included in your benefit portfolio. Available products will be presented to you when you complete the online registration or by a customer service representative when you call.

Medical alert systems

We offer solutions that help you maintain your independence in and around your home. All our systems include a lightweight, easy to wear help button that is waterproof, so it is safe to wear while bathing. It can be discreetly worn inside or outside your clothing.

HomeSafe medical alert systems come standard with a landline in-home communicator, which acts as a speaker for two-way communication with the Philips Lifeline Response Center. A cellular in-home communicator is available for members who do not have a landline.⁽²⁾

HomeSafe medical alert system with AutoAlert

Members who have a history, fear or risk of falling should consider the AutoAlert option¹, that has all of the advantages of HomeSafe, with the added feature of automatic fall detection. If you are disoriented, immobilized or unconscious and can't press your help button, on your pendant worn around your neck, AutoAlert automatically detects your fall and promptly calls for help. It is designed to distinguish between actual falls and everyday activities.

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HomeSafe medical alert system

Press your help button anytime you need help, day or night. The HomeSafe medical alert system gives you fast access to a Trained Care Specialist who will dispatch the help you need. Select from either a pendant style or a wristband.

Mobile medical alert systems

This single piece system includes multiple, advanced locating technologies, including advanced GPS, automatic fall detection capabilities and two-way voice communication all in one pendant. GoSafe 2 provides fast access to help whenever and wherever you need it⁴.

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Getting started with your new system

Looking for help with your Philips Lifeline medical alert system? In a few easy steps, we can help you set up your system to experience 24/7/365, fast, easy access to the Philips Lifeline Response Center.

HomeSafe Standard Support | HomeSafe with AutoAlert Support | GoSafe 2 Support

Frequently asked questions

How do I know if I am eligible for the Philips Lifeline medical alert service?

As a member, including Dual Special Needs Plans, you may be eligible for service when your new plan benefits start January 1st, 2021. Click here to confirm that you are eligible for the service and to enroll or you can call (855) 595-8485 and speak with a customer support specialist.

Is there a cost to me?

If it is confirmed that you are eligible for the service, there is no cost to you. Both the equipment and monthly service are included as part of your benefits package.

How do I sign up for the Philips Lifeline medical alert service?

You can confirm your eligibility for the service and sign up when your new plan benefits start January 1^st, 2021. Click here to confirm that you are eligible for the service and to enroll or you can call (855) 595-8485 and speak with a customer support specialist.

Does the help button require charging?

No, there is a long lasting battery in the help button that does not require recharging. The button will be replaced with a new one when the battery is running low.

Does the communicator require charging?

Both the landline and cellular in-home communicators plug into the wall for power. The landline in-home communicator also plugs into a home phone jack.

What happens if I lose the help button?

Philips Lifeline will provide a one-time replacement help button at no cost to you. Additional help button replacements may incur a charge.

What do I need to provide to sign up for the Philips Lifeline medical alert service?

You will need to provide the following:

Personal Information:

Your Member ID
Full name
Home address
Date of birth
Phone number
Email address

Additional Information:

Caregiver information (family member, neighbor)
Caregiver relationship
Medical conditions

Contact us

Your safety and security is a top priority for us, so if you have any questions at all, don't hesitate to contact us.

Please call
(855) 595-8485

Monday - Friday: 8am - 8:30pm ET
Saturday: 10am - 4pm ET